TERMS AND CONDITIONS
GENERAL
Adventus Tour is a registered trademark of Luxury Business Travel SRL, a licensed travel agency and tour operator in Florence, via Guglielmo Righini, 3 – 50125
Adventus Tour organizes and conducts the excursions presented in this program under Tourist Activity Licence no. 15112015 issued by the Provincial Body of Florence.
The program corresponds to the text established under D.L. 111/95, as approved by EEC Regulation No. 90/314.
The confirmation of any service by email, fax or through concierge and travel agency means that you have read and agree with the terms and conditions described below.
Introduction. The concept of a travel package
a) Legislative Decree No. 111 of 17.03.95 implementing Directive 90/314/EC on consumer protection states that both the organizer and the seller of a tourist package requested by the customer must be licensed (Article 3 / 1, lit. A, Legislative Decree 111/95).
b) the customer has the right to obtain a copy of the contract for the purchase of the travel package (in accordance with Article 6 of Legislative Decree 111/95), which is a document necessary for the submission of an application to the Guarantee Fund pursuant to Article 18. of these General Conditions of Contract. The notion of ‘travel package’ (Article 2/1 of Legislative Decree 111/95) is as follows: Tourist packages are all-inclusive trips, holidays and itineraries that result from a pre-determined combination of at least two of the following elements, sold or offered for sale at a fixed rate, the duration of which will exceed 24 hours, i.e. at least one night
a) transport; b) accommodation; c) tourist services not complementary to transport or accommodation (passes) … which are an important part of the “tourist package”.
Legislative sources
In addition to these general terms and conditions, the contract for the purchase of a travel package is also governed by the clauses specified in the travel documentation provided to the customer. This contract for travel, holiday and the sale of occasional tourist services is also regulated by the Act of 27 December 1977. 1084, ratified and signed by the International Convention on Contracts of Travel (CCV) signed on 23 April 1970 in Brussels. In addition to the aforementioned CCV, the travel package purchase contract is also regulated by Legislative Decree No. 111 / 95, adopted pursuant to Directive No. 90 / 314 / CE relating to travel, holidays and the “all-inclusive” scheme. In addition, the remote contract signed by the consumer for all the annexes to the contracts for the provision of services during free time is regulated by Legislative Decree n. 185 of 22 May 1999, “Implementation of Directive 97/7 / CE on the protection of consumers in the conclusion of distance contracts” and Legislative Decree 70 of 9 April 2003 on the “Implementation of Directive 2000/31/EC on certain legal aspects of the Information Society in the Internal Market, particularly in relation to electronic commerce.
Technical data
Adventus Tour Tour operator is registered under number FI – 641231 in the regional register of travel agents with licence no. 13112015 issued by the Region of Tuscany, insurances: EUROP ASSISTANCE liability insurance policy n.4076354, insolvency / bankruptcy insurance policy FILO DIRETTO Protection n. 6006001931/H.
The validity term of the travel package offered by Adventus Tour tour operator is indicated on the information card of each travel package published on the website www.adventustour.com. As for tour packages created by Adventus Tour tour operator, the change of reference regarding currency adjustments is shown on each information card published in the brochure (electronic or paper), or outside the catalogue.
Reservations
Reservations can only be made once the consumer has accepted the general terms and conditions of this contract. The contract shall be considered when the Adventus Tour operator confirms the reservation with relevant information by e-mail, fax or telephone. The specifications of the package or individual travel service are included in the notes and details of the offer (displayed before the contract subscription) or in other means of communication as provided by applicable law. In case a travel product created by Adventus Tour and published in the brochure requires a minimum number of participants, Adventus Tour srl reserves the right not to conduct the trip if the requested minimum number of participants has not been reached.
- PriceThe price of the travel package is fixed in the contract according to what has been written in the catalogue or brochure (on paper or electronically), or the off-catalogue programme, or possible catalogue updates or off-catalogue programmes that may have been made afterwards. Additional costs, such as mandatory on-site fees, are always indicated in the notes and details of the offer. The price may be changed 20 days before departure and only if the following changes: transport costs, including fuel costs; taxes and levies on certain tourist services, such as embarkation and disembarkation charges at ports and airports; exchange rates apply to the package itself. With regard to such changes, they will refer to the exchange rates and the above-mentioned charges, as well as to the relevant prices quoted at the time of the reservation request.
Termination without penalty
The Customer may withdraw from the Contract without paying a penalty in the following cases
A price increase of more than 10 per cent for the reasons set out in the above-mentioned article. 5;
A material change in one or more essential elements of the contract that can be objectively determined as fundamental for the realisation of the travel package taken as a whole and that the organiser proposed after the conclusion of the contract itself, but before departure, is not accepted by the client. In the above-mentioned cases, the customer, as an alternative, has the right:– Take advantage of an alternative Adventus Tour package at no extra charge or a refund of the surcharge in the event that the value of the second tour package is lower than that of the first.
– Receive a refund of the only amount of money already issued. The refund must be made within seven working days of receipt of the written application for refund. The customer will be required to submit his decision (accept or refuse the change) within two working days of receiving notification of the increase or change in price, but no more. If no explicit official announcement is made within the above-mentioned period, the offer formulated by the organiser shall be deemed accepted.
Obligations of the participants
Participants must be equipped with personal passports or other documents valid for the country of destination as well as a health certificate, if required. In addition, the traveller will be required to observe the usual rules of caution and discretion as well as the special rules in force in the destination countries, all information provided by the organiser as well as the rules and administrative and/or legislative provisions relating to the travel package. The participants will be asked to answer for all damages incurred by the organiser due to their failure to comply with the above-mentioned obligations. The customer shall provide the organiser with all documents, information and elements belonging to him, which may be useful for exercising the latter’s right of subrogation against third parties liable for damages. The customer is liable to the organiser for the violation of the right of subrogation. At the time of booking, the customer will also inform the organiser in writing of any necessary details that may be part of specific agreements, such as travel instructions, provided that they can be fulfilled.
- LiabilityThe organizer is liable for damages caused to the customer as the result of the total or partial non-execution of the services described in the contract, if they are performed by him or third party suppliers, unless he proves that the event is dependent on the customer (including initiatives undertaken by him during the provision of the tourist services), or events not related to the provision of the services described in the contract, random events, natural disasters or circumstances that the organizer could not reasonably have foreseen or decided by himself. The Vendor who has received the reservation of a travel package shall not, under any circumstances, be liable for obligations arising from the travel organisation. However, the Vendor shall be fully liable for obligations arising from its intermediary activities in accordance with the limits of liability established by the aforementioned laws or agreements. Adventus Tour is also responsible for the confidentiality of consumer data only when it enters the database, and not at the time of transmission.
Limits of compensation
Under no circumstances will the compensation to the organiser exceed the compensation described in international conventions in respect of performances, the non-compliance with which gave rise to liability, i.e. the Warsaw Convention of 1929 on International Carriage by Air, text modified at The Hague in 1955; the Berne Convention (CIV) concerning Railways; the Brussels Convention of 1970 (CCV) on the liability of the organiser. In any case the limit of compensation may not exceed the amount of 2,000 German gold francs for property damage as laid down in Article 13 para. 2 CCV and 5,000 gold francs for any other damage” as well as the damages laid down in Article 1783 of the Civil Code. Should these agreements change, or should international new ones change with respect to the facilities of the travel package, the indemnity limits will be applied in accordance with the legislation in force at the time of the accident.
Obligation to provide assistance
The organizer is obliged to provide assistance to the customer based on the principle of professional diligence, solely with reference to its obligations or in accordance with the contract or regulation. The organiser and the vendor are released from their obligations (articles 13 and 14) when the unsuccessful or incorrect fulfilment of the contract depends on the client or depends on an unavoidable or unforeseeable event by a third party, or on an accidental act by an event.
Complaints and charges
Every unsuccessful performance of a contract must be notified to the contracting authority at the time the contract is made. In this way, the organiser or his local representative can find an immediate solution. The customer can make a complaint by sending a registered letter with acknowledgement of receipt to the organiser within 10 working days of the date of return to the place of dispatch. If complaints arise at the place where the travel services are provided, the organiser shall assist the customer in accordance with Article 13 in order to find an equal solution quickly. Likewise, even in the case of a complaint made at the end of the service, the organiser will have to provide and guarantee in any case a prompt response to the customer’s request.
Insurance
If insurance is not explicitly included in the price, it can be done before departure and it is recommended to take out special insurance policies covering costs related to cancellation of the travel package, illnesses, accidents and lost luggage.
- Guarantee fundIn the event of insolvency or bankruptcy of the organizer, the customer may apply to the “National Guarantee Fund for Tourist Package Consumers”, in accordance with Ministry Decision no. 349 of 23 July 1999, to meet the following needs :
a) reimbursement of the price paid for services not used in full or in part;
b) repatriation, in the event of departure abroad.
c) immediate economic accessibility in the event of forced return of tourists from non-EU countries in the event of emergencies related or not related to the conduct of the organiser.
For urgent circumstances where it is possible to contact directly the competent diplomatic representations in order to obtain the Fund’s intervention, a written request must be submitted with a description of the situation, costs, including the original travel contract and all payments made to the following address: Ministero delle Attività Produttive, Direzione Generale per il Turismo, Ufficio C1 – Tutela del Turista, Via della Ferratella, 51 00184 Roma. email: fondodigaranzia@tin.it – fax 06 773 – 626
The use of the Fund is regulated by a Presidential Decree of the Council of Ministers in accordance with art. 21 no. 5 of Legislative Decree 111/95).
Place of jurisdiction / arbitration clause
All disputes between the two parties in connection with this Contract shall be settled in the Court where the organiser is located. It was unanimously foreseeable that disputes concerning the statement, interpretation, execution of the contract would be submitted to an Arbitration Tribunal composed of the same number of appointed arbitrators as the number of parties involved, plus one as President appointed by the appointed arbitrator, in the absence of the President of the Tribunal where the organiser is legally based. The arbitration board, located at the organiser’s legal office, will ritually decide in accordance with the law, pending a possible preliminary conciliation.
SMALL GROUP TOURS
Notwithstanding any provisions to the contrary, the contract is governed by the provisions of Act No. 1084 of 27.12.77, ratification and entry into force of the International Convention on the Contract of Travel (C.C.V.).
There is no minimum amount required to start an excursion unless otherwise stated.
No penalty will be charged in the event of cancellation of an excursion that has been notified in writing to the organisation at least 48 hours prior to the booked date of the excursion.
No compensation will be given to any client who is not at the departure point at the scheduled time; similarly, no compensation will be given to clients who lose contact with the guide or who do not complete the excursion.
If the organisation cancels an excursion for any reason, the client can only claim a refund of the amount paid.
During periods of peak attendance, despite reservations, entry to museums may be delayed compared to the pre-agreed schedule, which is not due to the responsibility of the organisation’s staff.
If due to operational difficulties or reasons beyond the organisation’s control (travel conditions, strikes, changes in opening hours, museum closures, delays or other problems), the organisation must If you are obliged to change the programme, then an alternative route and/or visits to other museums will be offered without any change to the agreed fare and the client will be informed before departure.
Unless otherwise stated, guided tours are free for children under three years of age; children from three to twelve years of age receive a 30% discount. On request, show proof of children’s age.
Children under the age of 18 must always be accompanied by at least one adult.
In case of unexpected individual price increases exceeding 10% as a result of new taxes or duties, the rates will be adjusted and customers will be notified in writing.
Excursions scheduled in the programme are covered by third party risk insurance, indemnity limits and guarantees set out in D.L. 111/95 with EUROP ASSISTANCE civil liability policy n.4076354.
The organisation cannot be held liable for damage caused by third parties or for reasons beyond their control, nor can it be held responsible for the loss of valuables, luggage or items during excursions.
Any customer complaint must be reported in writing to the staff of the organisation within and no later than 10 working days after the date of the tour.
Any disputes will be settled by the court in Florence.
INDIVIDUAL TOURS
Notwithstanding any provision to the contrary, the contract is governed by the provisions of Law No. 1084 of 27.12.77, ratification and entry into force of the International Convention on the Contract of Travel (C.C.V.).
Cancellation before departure
– If the registered participant cancels the contract before departure for reasons other than those mentioned in Art. 6. the tour operator applies the following penalties, in addition to the burden and costs of cancellation of services:
– Refund of 100% of the total amount if the cancellation is handed over to Adventus Tour 8 days before the start of the booked services.
– No refund is due if the cancellation is handed over to Adventus Tour 7 days before the start of the booked services.
No refund will be due to travellers who decide to interrupt their trip or their service has already started.
Modification or cancellation before departure
If Adventus Tour gives written notice before departure that it is unable to provide one or more of the services of a travel package, the customer will be entitled to choose another travel package of the same quality or higher without any additional services, or a lower travel package with refund of the price difference, or the customer will be refunded the amount already paid within 7 working days of cancellation or cancellation, if the cancellation depends on circumstances not attributable to the customer.
Post-departure modification
In case the organizer is unable to provide a substantial part of the services included in the contract after departure for any reason (other than circumstances attributable to the customer), alternative solutions must be provided to the customer without additional costs. If the value of the services provided is lower than the estimated value, the cost of the difference shall be refunded. If an alternative solution is not possible, or if a solution proposed by the organizer has been rejected by the customer for serious and justified reasons, the organizer will provide, free of charge, a vehicle equivalent to the original one, which must also be used to return to the original point of departure or to another, possibly predetermined, location compatible with accessibility. The customer will be refunded the difference between the price of the service expected and the price of the service provided up to the time of the expected return.
Transfer of reservations
The customer has the right to be replaced by another person by notifying Adventus Tour in writing. The withdrawing customer may be replaced by another person at any time if: a) the organizer has been notified in writing at least 4 working days before the date set for departure, receiving at the same time the name and address of the successor; b) the replacement meets all conditions for the service (former Article 10 of Legislative Decree 111/95), requirements for passport, visa, health certificate, hotel accommodation and transport services; c) the replacement must pay a replacement fee of EUR 50, which must cover all The withdrawing purchaser shall be liable separately for the payment of the fee by the transferor as well as for the costs referred to in sub-paragraph c) of this Article. With regard to certain types of services, it may happen that the third-party service provider will not accept the assignee’s name change, even if it has been carried out in accordance with the conditions referred to in point a) of this Article. Adventus Tour Tour Operator will not be liable for the possible non-acceptance of the modification by third-party service providers. Adventus Tour Operator will immediately inform the parties of this rejection before departure.
If the organisation cancels the service for any reason, the customer may only request a refund of the amount paid.
During periods of peak attendance, despite reservations, entry to museums may be delayed compared to the pre-agreed schedule, which is not due to the responsibility of the organisation’s staff.
If due to operational difficulties or reasons beyond the organisation’s control (travel conditions, strikes, changes in opening hours, museum closures, delays or other problems), the organisation should be obliged to change the programme, then an alternative itinerary and/or visits. to other museums will be offered without any change to the agreed fare and the client will be informed before departure.
Children under 18 years of age must always be accompanied by at least one adult.
In case of unexpected individual price increases exceeding 10% as a result of new taxes or fees, the rates will be adjusted and customers will be notified in writing.
Excursions scheduled in the programme are covered by third party risk insurance, indemnity limits and guarantees set out in D.L. 111/95 with EUROP ASSISTANCE policy n.4076354.
The organisation cannot be held liable for damage caused by third parties or for reasons beyond their control, nor can it be held responsible for the loss of valuables, luggage or items during excursions.
Any customer complaint must be reported in writing to the staff of the organisation within and no later than 10 working days after the date of the tour.
Any disputes will be resolved by the Court of Florence.
ADDENDUM
General Regulations for a single travel service
(a) Regulations
Contracts relating only to transportation and accommodation, or any other single travel service, as they cannot be considered contractual cases of travel arrangements that are a travel package, are governed by the CCV regulations: in accordance with them, Adventus Tour as a travel intermediary, stipulates the contract with the consumer through which it undertakes to provide the customer with a service that enables the travel or accommodation at a given global price.
b) Terms and conditions of the contract. The general terms and conditions of the contract for the sale of the individual travel services apply to the contract for the sale of travel services, even if the application of these clauses does not fully define the configuration of the respective contracts as a travel package presented. The terminology of the mentioned clauses referring to the agreement of the tourist package (organizer, trip, etc.) should be considered with reference to the relevant data in the contract for the sale of individual tourist services (seller, accommodation, etc.).
Obligatory notification according to Italian Law No. 269/98, Art.
Italian law punishes prostitution and child pornography offences by hermitage, even if these offences are committed abroad. This Russian translation of our Italian Terms and Conditions is provided to our clients for information purposes only. Only the Italian Terms and Conditions are legally binding and enforceable.
Google Adwords and remarketing
Adventus Tour uses all features of Google Analytics for advertisers in KMS. This includes obtaining specific visitor cookie data such as source, channel and keyword used to visit our website. Google Analytics does not store any visitor data and we will not use visitor data in any way related to Google Analytics, Google Adwords or remarketing. Adventus Tour uses remarketing with Google Adwords and analytics to display ads with specific content to visitors who have previously visited our website, when these visitors go to other websites that have implemented Google’s contextual media network. Adventus Tour and other third party providers, including Google, use their own cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) together to inform, optimise and display advertising based on visitors’ past visits to our website. We take the privacy of our users very seriously. We believe that certain personal information should always remain private, so we have developed restrictions for the types of ads for which remarketing is prohibited. When creating remarketing lists, we cannot use sensitive information about users. This includes information such as their financial situation, sexual orientation and other sensitive categories. As adwords advertisers, we are limited and will not do the following: (a) Display ads that collect personally identifiable information (PII), including but not limited to email addresses, phone numbers and credit card numbers (b) Create a remarketing list or create ad text that specifically targets users in ways identified as “prohibited” in the categories below. Visitors can opt out of using Google Analytics for advertisers on the contextual media network and personalised advertising on the Google contextual media network by visiting the Google ad settings. Definitions “User” means a unique instance of a browser, application or similar technology. “User cookie” means a user identifier (one example of which is a cookie) associated with a user for remarketing or similar audiences. “remarketing lists” means a list of user cookies created or otherwise received by you and used in connection with remarketing or similar audiences. “Similar Audience Lists” means a list of users created by Google based on a remarketing list for use with similar audiences. “Properties” refers to properties or content on which ads are displayed. Create, transfer and use remarketing lists. You must have all rights necessary to create or otherwise obtain remarketing lists, transfer remarketing lists to Resources and use remarketing lists or similar audience lists. Google will not allow another advertiser to use your remarketing lists or similar audience lists without your consent. Restrictions on data, selection and targeting.
You may not, for the purpose of serving Advertisements, transfer personal information including but not limited to email addresses, telephone numbers and credit card numbers (“PII”) with the user’s cookie without prior notice to the user and without prior consent (i.e. consent to subscribe). Advertising Cookie Policy; Display of Third Party Ads; Conflicts. Your use of user cookies via remarketing lists is subject to this Policy on Interest-Based Advertising and the Google Ads Cookie Policy. Google’s use of remarketing lists is also subject to this Policy on Interest-Based Advertising and the Google Ads Cookie Policy. If you use third-party advertising to display interest-based advertising, you must comply with both the Third-Party Advertising Policy and this Policy on Interest-Based Advertising. In the event of a conflict between this Policy on Interest-Based Advertising and the Google Ads Cookie Policy or the Third Party Ads Policy, you must comply with the version of the conflicting provision in this Policy on Interest-Based Advertising. DoubleClick Remarketing (formerly known as Doubleclick Boomerang) and other remarketing list services. You may not use a remarketing list generated by DoubleClick remarketing or other remarketing list services on the Resources unless the properties from which those user cookies were collected (i) properly disclose the collection and use of data as provided in this Policy with respect to interest-based advertising and (ii) comply with the privacy and notice requirements of this Policy with respect to interest-based advertising. Remarketing List Transparency. You grant Google the right, if Google chooses to do so, to show any end user on your remarketing lists that the User is on at least one of your remarketing lists, and to display your domain or display name. In ad labels. Google may also, if Google chooses to do so or if the Client requests Google to do so, mark ads served based on remarketing lists or similar audience lists with notifications or overlays designed to inform Users that the ads are based on remarketing lists or similar audience lists. , and you cannot change or hide these labels. Rules applicable to Ads based on interest categories defined by Google in ad notification labels. Google may also, if Google chooses to do so, or if Customer requests Google to do so, mark ads served based on Google-defined interest categories with notices or overlays designed to inform users that the ads are based on Google-defined interest categories. , and you cannot change or hide these labels.